ABC FCU 2002 Survey Executive Overview
If you'd like a more detailed look at overall results, click here for the Executive Summary
You may click on the name of any Department or Group
to link to the detailed report
for that Group.
The Index scores are color-coded based on deviation from the CU overall index.
| All by Department | Index | |
| Human Resources n= 19 | 8.5 |  |
| Administration Marketing n= 8 | 8.24 | |
| Oakland Branch n= 7 | 7.98 |  |
| Call Center n= 30 | 7.91 | |
| Gregg St. Branch n= 14 | 7.85 |  |
| Accounting/Finance n= 13 | 7.79 | |
| ALL by Department n= 200 | 7.62 | |
| Consumer Loans n= 16 | 7.61 | |
| East Jonesville Branch n= 17 | 7.59 | |
| Adjustments n= 7 | 7.48 | |
| Member Services/ATM/VISA n= 29 | 7.47 | |
| Cash-Main Office n= 22 | 7.14 |  |
| Mortgages n= 7 | 6.49 |  |
| Information Technology n= 11 | 6.44 | |
By Tenure |
||
| less than 6 months n= 23 | 8.33 | |
| 6-12 months n= 24 | 8.15 | |
| ALL n= 200 | 7.62 | |
| 1-5 years n= 71 | 7.47 | |
| 5-10 years n= 37 | 7.62 | |
| greater than 10 years n= 45 | 7.22 | |
