ABC FCU 2002 Survey Executive Summary
If you'd like a less detailed look at overall results,
click here for the Executive Overview
You may click on the name of any Department or Group
to link to the detailed report
for that Group.
The Index scores are color-coded based on deviation from the CU overall index.
| All by Department | Index | MyJob | My Group | My Manager | Upper Mgmt | CUas Org |
| Human Resources n= 19 | 8.5 | 8.57 | 8.37 | 8.63 | 8.26 | 8.65 |
| Administration Marketing n= 8 | 8.24 | 8.81 | 6.7 | 8.49 | 8.63 | 8.56 |
| Murphy Street Branch n= 7 | 7.98 | 8.11 | 7.95 | 8.27 | 7.95 | 7.64 |
| Call Center n= 30 | 7.91 | 8.53 | 6.64 | 8.09 | 7.94 | 8.35 |
| Southside Branch n= 14 | 7.85 | 8.34 | 6.92 | 7.82 | 7.6 | 8.59 |
| Accounting/Finance n= 13 | 7.79 | 7.84 | 7.36 | 7.6 | 8.17 | 7.96 |
| ALL by Department n= 200 | 7.62 | 8.19 | 6.67 | 7.66 | 7.49 | 8.1 |
| Consumer Loans n= 16 | 7.61 | 8.28 | 5.77 | 8.16 | 7.69 | 8.14 |
| Adjustments n= 7 | 7.48 | 8.31 | 7.16 | 8.75 | 5.41 | 7.75 |
| East Valley Branch n= 18 | 7.48 | 8.14 | 6.55 | 7.72 | 7.64 | 7.37 |
| Member Services/ATM/VISA n= 29 | 7.47 | 8.24 | 6.44 | 7.84 | 6.63 | 8.2 |
| Cash-Main Office n= 22 | 7.14 | 8.09 | 5.62 | 7 | 7.35 | 7.63 |
| Information Technology n= 10 | 6.51 | 7.01 | 6.24 | 4.15 | 7.13 | 8.02 |
| Mortgages n= 7 | 6.49 | 6.99 | 5.87 | 5.45 | 6.12 | 8 |
 | ||||||
| ALL n= 200 | 7.62 | 8.19 | 6.67 | 7.66 | 7.49 | 8.1 |
| less than 6 months n= 23 | 8.33 | 8.59 | 8.13 | 7.92 | 8.18 | 8.85 |
| 6-12 months n= 24 | 8.15 | 8.53 | 7.38 | 8.02 | 8.28 | 8.52 |
| 1-5 years n= 71 | 7.47 | 8.08 | 6.44 | 7.58 | 7.23 | 8.02 |
| 5-10 years n= 37 | 7.62 | 8.38 | 6.26 | 7.64 | 7.75 | 8.08 |
| greater than 10 years n= 45 | 7.22 | 7.81 | 6.25 | 7.49 | 6.93 | 7.63 |
