ABC FCU 2002 Survey Comparison : 2002 vs. 2001

If you'd like a more detailed comparison of 2002 vs. 2001, click here.

You may click on the name of any Department or Group
to link to the detailed report for that Group.

The Index scores are color-coded based on deviation from the CU overall index.

	Index	MyJob	My Group	My Manager	Upper Mgmt	CUas Org
2002 ALL n= 200	7.62	8.19	6.67	7.66	7.49	8.1
2001 ALL n= 176	7.15	7.75	6.43	7.29	7.05	7.24

2002 All by Department Index Human Resources n= 19 8.5 Administration Marketing n= 8 8.24 Uptown Branch n= 7 7.98 Call Center n= 30 7.91 Midtown Branch n= 14 7.85 Accounting/Finance n= 13 7.79 ALL by Department n= 200 7.62 Consumer Loans n= 16 7.61 Adjustments n= 7 7.48 East Valley Branch n= 18 7.48 Member Services/ATM/VISA n= 29 7.47 Cash-Main Office n= 22 7.14 Information Technology n= 10 6.51 Mortgages n= 7 6.49 2002 ALL by Tenure n= 200 7.62 less than 6 months n= 23 8.33 6-12 months n= 24 8.15 1-5 years n= 71 7.47 5-10 years n= 37 7.62 greater than 10 years n= 45 7.22

2001 All by Department Index Human Resources n= 8 8.22 Administration Marketing n= 6 7.76 Call Center n= 23 7.66 Midtown Branch n= 14 7.63 Uptown Branch n= 9 7.56 Accounting/Finance n= 12 7.23 Consumer Loans n= 12 7.15 2001 ALL n= 176 7.15 Information Technology n= 9 7.27 Adjustments n= 7 7.15 Member Services/ATM/VISA n= 29 6.99 Cash-Main Office n= 23 6.97 Mortgages n= 8 6.17 East Valley Branch n= 16 5.91 2001 ALL by tenure n= 176 7.15 less than 6 months n= 16 7.81 6-12 months n= 16 7.79 1-5 years n= 65 7.28 5-10 years n= 28 7.17 greater than 10 years n= 51 6.56