Some Process Thoughts
ABC FCU 2002 Survey MetaIndex
Proprietary and Confidential
By Department
ALL
n
= 200
stats
text
Information Technology
n
= 10
stats
text
Member Services/ATM/VISA
n
= 29
stats
text
Call Center
n
= 30
stats
text
Accounting/Finance
n
= 13
stats
text
East Lansing Branch
n
= 18
stats
text
Cash-Main Office
n
= 22
stats
text
Meridian Branch
n
= 14
stats
text
Consumer Loans
n
= 16
stats
text
Human Resources
n
= 19
stats
text
Mortgages
n
= 7
stats
text
Administration Marketing
n
= 8
stats
text
Adjustments
n
= 7
stats
text
Oakland Branch
n
= 7
stats
text
By Tenure
ALL
n
= 200
stats
text
less than 6 months
n
= 23
stats
text
6-12 months
n
= 24
stats
text
1-5 years
n
= 71
stats
text
5-10 years
n
= 37
stats
text
greater than 10 years
n
= 45
stats
text