Some Process Thoughts

ABC FCU 2002 Survey MetaIndex

Proprietary and Confidential

By Department

ALL n= 200 stats text
Information Technology n= 10 stats text
Member Services/ATM/VISA n= 29 stats text
Call Center n= 30 stats text
Accounting/Finance n= 13 stats text
East Lansing Branch n= 18 stats text
Cash-Main Office n= 22 stats text
Meridian Branch n= 14 stats text
Consumer Loans n= 16 stats text
Human Resources n= 19 stats text
Mortgages n= 7 stats text
Administration Marketing n= 8 stats text
Adjustments n= 7 stats text
Oakland Branch n= 7 stats text

By Tenure

ALL n= 200 stats text
less than 6 months n= 23 stats text
6-12 months n= 24 stats text
1-5 years n= 71 stats text
5-10 years n= 37 stats text
greater than 10 years n= 45 stats text

in partnership with CUNAs HR Council Business Insights Group